General Queries

01.

How do I enrol in an online course?
Enrolling in an online course is easy. You can register directly online at http://vbu.ac-edu.org    Students can learn, attend classes, and interact with their online facilitators and fellow students via the Internet. You can view the list of programmes and course offerings
http://vbu.ac-edu.org
You can also enrol with any of our Victoria Brooke Authorised Third Parties around the world.

02.

How do I access my online course?
After you register for your online course, you will be given a personal login ID and password via email to access Victoria Brooke's virtual learning environment.

03.

Can I take an online course using any Internet Service Providers(ISP)?
Of course! Online courses are designed to work with a variety of browsers and Internet Service Providers. The minimum browser requirement is at least a 4.0 version of either Netscape or Internet Explorer.

04.

What kind of software do I need to have?
Generally, students will need to have a minimum of Windows 95 operating system. Each course will have its own requirement.

05.

When can I access my online course materials?
The Internet is available 24 hours, 7 days a week, and so is your online course.
In some cases, individual modules will be made available only for a certain period of time. For example, Module 1 may be available starting the first week of class, but Module 8 would not be available until the 8th week of class. This allows students to move through the course together and to interact with each other. Our experience with online education has shown that interaction with other students and the facilitator is a key ingredient to a successful online learning experience.

06.

Do I need to be a computer expert to take an online class?
Absolutely not! Even a beginner can successfully complete an online course. Navigating through your online course is simple because each class has been designed for easy navigation and minimal typing. Although there is no need to be a computer expert to take an online course, it is beneficial to know the basics of word processing, email, and Internet navigation.

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Online Learning Queries

01.

What is online or e-learning?
It is a new mode of learning in which students do not need to attend class. It is consists of a virtual learning environment on the web. E-learning utilizes a fully virtual learning environment to facilitate the learning process.

02.

Why learn via e-learning?
It drives students to be more creative, inquisitive and they are able to access new technologies readily. Students have the flexibility in accessing the course notes, online chat and discussion rooms to communicate with their facilitators at their convenience. Its flexibility makes it an ideal education method for people with work or personal commitments that makes it difficult to embark on a traditional classroom-type course.

03.

What is the difference between online programmes and those conducted in-class?
These programmes are similar, except that the mode of delivery is different. For the online learning mode, everything will be conducted through the web anytime, anywhere. This is done through 'attending classes' through web chat sessions, accessing course notes and even interacting with course facilitators online.

04.

Are the diploma and degree programmes conferred for the online programmes similar to the ones from traditional taught classes?
The qualifications obtained are the same for both categories of programmes. The course is the same. E-learning is simply another method of delivering the course.

05.

Can students in the e-learning mode submit their assignments and take exams on the web?
The submission of assignments can be done through the web but exams will be held at designated exam venues in written form.

06.

Will there be any contact with the course facilitators?
The contact is through electronic means via online chats, discussion room and private messaging.

07.

What kind of support will students receive?
Students will receive academic support from the facilitators; non-academic issues will be handled by the Victoria Brooke's Helpdesk while technical issues can be addressed by filling out the technical support form on the victoriabrooke.org website.

08.

Can I get a preview of the contents of the class?
You can see how the start page but you are not allowed to get in. Please check how online learning works page.

09.

What can students do if they face problems?
They can email us.       

10.

How long will the facilitators take to get back to students' queries?
Facilitators will reply to students within a maximum of 24 hours.

11.

If there are no classes, how can I be sure that the lessons conducted online are enough for me to take exams?
The lessons conducted online are no different from the ones taught in traditional classroom mode. You have the same opportunities to ask questions of the facilitators. In fact, you can ask questions anytime and you will receive an answer within 24 hours. You do not need to wait till the next class to have your doubts cleared.
Online learning actually offers more choices in the way the questions can be posed. If you would like to have the input of other questions or students, you can either post your questions in the chat or discussion room. If not, you can post the question through the private messaging facility. Facilitators may also provide students with reference to other websites for additional information.

12.

Is there any Online Chat? How often and what is the duration?
Most of our programmes have scheduled chat sessions of 1 to 1 1/2 hours duration. The number of chat sessions vary depending on the course. These chat sessions allow you to communicate with fellow coursemates and facilitators.

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Academic Queries

01.

What is the structure of the courses?
Generally, there are 2 structures:

  1. There are 3 terms per year, each term is 17 weeks. Each unit lasts for about 7 weeks. Students take their examinations in week 16 and 17.

  2. There are 4 terms a year. Each term lasts for 3 months, consisting of 2 to 3 units of 6 weeks each.

Please note this is a general guideline, it may vary for different courses. For more information, please visit http://vbu.ac-edu.org

02.

Where can the students find the course schedules and examination dates?
The course schedules and examination dates will be posted in the virtual classrooms on the victoriabrooke.org website. You will see it upon logging in.

03.

What is the syllabus coverage for the units in this programme?
You can obtain details of their syllabus from the victoriabrooke.org website and by accessing your online course contents.

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Exam Queries

 

01.

When will exams be held?
Generally, for IT courses, the exams are held in the months of April, August and December each year. For Business courses, the exams are held in March, June, September and December.

Exact dates will be posted on the web.

02.

How to gain access to the exam dates?
You can enquire by email to us.

03.

Where can I get my entry card?
Two weeks before the first exam date of each session, entry cards will be posted online. This document contains the exam timetable as well as the modules that you have registered to sit for the coming examinations. You must bring a copy of the printed entry card to the exam hall every time you sit for an examination.

It is your duty to check all entries on the entry card and unless errors are reported to the helpdesk within 1 week, the entry will be considered correct.

04.

If I fail my exam, what should I do?
If you did not pass an examination you are taking for the first time, the result you receive will be fail/refer.

Refer coursework or examination is allowed only once and the candidate must take the refer paper by the subsequent term; otherwise he/she will be considered as a reunit and will be required to register for the module again.

If you did not pass an examination you are taking for the second time, the result you receive will be fail/reunit.

Reunit requires a candidate to register for the module again and resit both the course and the examination. There are 4 situations where a candidate may reunit. They are :

  1. when he/she fail a refer module
  2. when he/she do not take a refer paper by the subsequent term.
  3. when a reunit candidate fails the examination paper.
  4. when a candidate fails his project and needs to do a new project.

Once you are in the Reunit status, you will remain as Reunit status for that module until you pass the module.

05.

Can I appeal if I fail my examination?
All appeals must be made within the stipulated schedule and examination term concerned. Only students who did not pass are allowed to appeal. There will be a fee involved and a deadline if you wish to appeal. You need to fill up the online appeal form. The duration is within two weeks after the result release. Late appeals after the stipulated duration will not be entertained.

06.

Will my results be upgraded after the appeal?
If the marks after the appeal is worse, can I get a refund of the appeal fee?
Your results will not be guaranteed to be upgraded or downgraded after the appeal. However, if your appeal is successful, we will inform you of your new grade.
On the other hand, a copy of the appeal comments will be forwarded to you for reference. There will be no refund on the appeal fee regardless of the appeal result.

07.

What should I do if I am not satisfied with my results?
Only students who did not pass are allowed to appeal. Please be informed that you can appeal before the stipulated deadline (as shown on the result slips) by applying and paying the appeal fees. Kindly refer to the footnote of your result slips for more information.
You need to fill up the online appeal form. The duration is within two weeks after the result release.
Late appeals after the stipulated duration will not be entertained.

08.

How professionally are my exam papers being marked?
All exam papers are marked by local lecturers and are required to go through 2 rounds of moderation. The first round of internal moderation is carried out by the local lecturers and a separate marker will be assigned to re-mark all assignments and exam scripts.
The second round of external moderation will be conducted by external examiners and overseas lecturers appointed by the university or institution. All assignments and exam scripts will be re-assessed again to ensure consistency in marking across the board.

09.

How can I submit my assignments?
Assignments can be submitted to the facilitators through the assignment drop box in their virtual classroom.

10.

When will the results be released?
Results will be posted on the web 1 week after the exam board ends. You will be able to view it by keying in your Password accordingly.

11.

Can I defer my examination?
Deferments are only granted for valid reasons like compassionate reasons, government official duty and medical reasons that need to be substantiated by government doctors. All original documentation must be forwarded to victoriabrooke.org within one week.

You are allowed to defer for only one term. After which, you must take the deferred modules in the subsequent term. If you want to defer for more than one term consecutively, you will need to write in formally to apply, with supporting documents (email: registrar@victoriabrooke.org). Such applications are subject to approval by the Testing and Certification Business (TCB).

*For example, if you want to defer a paper from the December 1997 exam, you must take the paper in the April 1998 exam, subject to approval.

12.

Can I defer my examinations due to work?
Deferments are only granted for valid reasons like compassionate reasons, government official duty and medical reasons that need to be substantiated by government doctors. All proper documentation must be provided to victoriabrooke.org
You may defer your course for only one term. After which, you must take the deferred modules in the subsequent term. This must be put in writing to registar@victoriabrooke.org.
If you wish to defer for more than one term consecutively, you will need to write in to apply, with supporting documents and reasons. Such applications are subjected to approval by the Testing and Certification Business (TCB).
*For example, if you wish to defer a paper from the December 2001 exam, you must take the paper in the next April 2002 exam. This is subject to approval.

Note : You are required to fill up the on-line deferment form for any deferment. You may find the deferment under student services, on-line education.

13.

Can I defer the unit?
Deferment request will be approved if the units have not commenced yet. Once the unit has started, no deferments will be allowed. Requests for deferments must be submitted 10 days before the start of the course and a fee of US$100 is payable.

14.

Where will the exams be conducted?
Students have to take exams at designated centres appointed by victoriabrooke.org and approved by the relevant academic institutions.

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E.

Administrative and Operational Queries

01.

What is the procedure for payment like?
You can make payment through

  1. Bank draft or money order made payable to "Victoria Brooke University, Inc"
  2. To the Third Party affiliates in your country.

Please note that all payments are to be made in USD.

02.

What is the registration procedure like?
Students can register for the courses online through victoriabrooke.org. Students need to forward the certified true copies of their qualifications to victoriabrooke.org, for the purpose of processing the registration. All applications are subject to approval.

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